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Live Support can only help with issues related to active deliveries.

Help with payments

  • If you are a Freelancer, please fill out this form: https://forms.monday.com/forms/678c62e44bc66389a19e1f22914e5c60?r=use1

    If you are a Contractor, please fill out this form: https://forms.monday.com/forms/789c580508c9d3ca04927f6eb8161bc8?r=use1

    Please note that we can only accept changes in payment details 10 days prior to payment. Payment dates are 10th and 25th each month.

    For example:

    • If you want to change your payment details for the payment 10th of July, this form needs to be submitted within the 31st of June.

  • If you want to change your main income to bi-income or the other way around, please fill out this form: https://forms.monday.com/forms/29fa1c616f0d4b8cce0808985b2ea4aa?r=use1

    Please note that we can only accept changes in payment details 10 days prior to payment. Payment dates are 10th and 25th each month.

    For example:

    • If you want to change your payment details for the payment 10th of July, this form needs to be submitted within the 31st of June.

  • If you want to change your ID or D number, please fill out this form: https://forms.monday.com/forms/3b0c2d2a05e5ebc942bc4c16e7c12401?r=use1

    Please note that we can only accept changes in payment details 10 days prior to payment. Payment dates are 10th and 25th each month.

    For example:

    • If you want to change your payment details for the payment 10th of July, this form needs to be submitted within the 31st of June. 

  • If you want to register as VAT applicable in our database, please fill out this form: https://forms.monday.com/forms/ba03c2697b9d3c9748b2c168d199a6fc?r=use1

    Important: You need to be registered as VAT-applicable with Skattetaten BEFORE you apply as VAT-applicable with us.

    Please note that we can only accept changes in payment details 10 days prior to payment. Payment dates are 10th and 25th each month.

    For example:

    • If you want to change your payment details for the payment 10th of July, this form needs to be submitted within the 31st of June.

Help with contracts

  • If you are a Freelancer and wish to change your contract to the Contractor type, please fill out this form: https://forms.monday.com/forms/f16499ae9e89b0ce1d7f317fada46bf7?r=use1

    Please remember that the change will not be executed before the next earning cycle.

    Earning cycles are between 1.-15. and 16.-30/31. of every month:

    • Due date for changing the contract for earning cycle 1.-15. will be within the 25th the prior month

    • Due date for changing to contract for earning cycle 16.-30/31. will be within the 11th the same month

    For example:

    • If you filled the form on the 10th of April, changes will be executed earliest 16th of April

    • If you filled the form on the 24th of April, changes will be executed earliest 1ts of May.

    After you've filled out this form and your data has been reviewed you will receive a new contract for signing on your email within the due date. Please note that this has to be signed within the next earning cycle. If it has not been signed, we will be unable to do the contract change. For example,. if you filled the form on the 10th of April, the contract needs to be signed before the 16th of April.

    When changing the contract your account will be set offline for 24 hours in the first following day in the earning cycle with a new contract. For example, if you change your contract for the cycle 1.-15th of May, your account will be held offline the 1st of May.

  • If you are a Contractor and wish to change your contract to the Freelancer type, please fill out this form: https://forms.monday.com/forms/3269f7303f19b8113e8d844bcd5d0860?r=use1

    Please remember that the change will not be executed before the next earning cycle.

    Earning cycles are between 1.-15. and 16.-30/31. of every month:

    • Due date for changing the contract for earning cycle 1.-15. will be within the 25th the prior month

    • Due date for changing to contract for earning cycle 16.-30/31. will be within the 11th the same month

    For example:

    • If you filled the form on the 10th of April, changes will be executed earliest 16th of April

    • If you filled the form on the 24th of April, changes will be executed earliest 1ts of May.

    After you've filled out this form and your data has been reviewed you will receive a new contract for signing on your email within the due date. Please note that this has to be signed within the next earning cycle. If it has not been signed, we will be unable to do the contract change. For example,. if you filled the form on the 10th of April, the contract needs to be signed before the 16th of April.

    When changing the contract your account will be set offline for 24 hours in the first following day in the earning cycle with a new contract. For example, if you change your contract for the cycle 1.-15th of May, your account will be held offline the 1st of May.

  • You need to return you gear first, you can register the return here: https://forms.monday.com/forms/ac8f337897b11cf578d9ce9f1691f85f?r=use1

    If you already have returned your gear, you can request to stop the partnership here: https://forms.monday.com/forms/af198b802f9931e5e34ccacfe96df3ed?r=use1