Delivering Wolt Market orders
Here is some important information for picking up orders at Wolt Market.
General:
We are one team in delivering a great customer experience to our customers so let's work together on ensuring that the customers are getting the best quality on their products. Please help us in marking the order as delivered when you have actually delivered it to the customer. Customers often get confused and have a negative experience if we mark it ready before it's delivered because they don't find their product. Please always mark as delivered once you have contacted the customer, not before.
Be careful with the bags, it may contain eggs or other fragile items that easily can be broken. Please use the courier bag for this purpose.
Please help us in becoming better neighbors by parking in a proper place, ask the team if you have any doubts or questions.
Before arriving when you have an active order:
Please park your vehicle in a decent and proper place. Some stores have parking spots reserved for you, ask the team if you have any doubt or questions.
When arriving to the store after you have received the ‘‘Ready for pickup’’ notification:
Ring on the doorbell and wait for a colleague to open the door.
Show the staff your phone with an order number so they know which order number you are collecting, this is mandatory.
Check that the bag count is correct with the amount you are receiving.
If you have any questions or suggestions on how we can do the packing and ordering process better, please let us know, we can improve together as a team.
When delivering:
Do not mark it as delivered until you have placed the bags outside the customers door or given it to the customer directly.
Read if the customer wants a contact free delivery or directly handed to them.
You are the face of Wolt so please always face our customers with a smile.
Contact support if you cannot find the door, are missing the code to the entrance, etc.
If it is a bag which contains age restricted items it is your responsibility to check ID. If the customer cannot show ID, doesn’t want to or is simply not at home - please remove the small bag with the age restricted products and deliver it back to the store but place the big bag outside the door. Please contact support to get help with the return.
Big thanks for helping us deliver a great experience to our customers!
See you in the store!
